PhD. Ikram MOUNA1 , Jaafar MARROUN, Asmae ELBEKRI, Yousra ALLAL AL BAKHTI, Dr. Karima EL OUEZZANI TAYBI

Faculty of Letters and Humanities, Abdelmalek Essaadi University,
Tetouan, Morocco

This scientific article aims to study the transformations that the world has witnessed during the Covid-19 pandemic, as it turns out that the factor of technology in the public sector and other sectors has become urgent and inevitable, where imposed different strategies in the provision of services to citizens, which has been characterized by the reduction of this absolute hierarchical authority, as well as the number of employees within the ministries, in exchange for the increased use of digital technologies such as computers, electronics and other platforms. This required officials to have new and innovative skills and advanced mechanisms to cope with technological means.
The post-bureaucratic model has come to accompany these changes and create a unified model that takes into account all these modern technologies that have penetrated public administrations, and which has made governance this regulatory thread that controls all these new processes, but this is nothing but a development of the capacities and means available to the
management system. It has gone from the private sector to the public sector. since this governance cannot be realized and prove its existence under the classic model of bureaucracy based on hierarchical authority, formal rules, control as well as the division of labour, which makes it described as a “sacred ritual » that the worker exerts with force to maintain his position within the organization and to promote it, it is a « box » it restricts the individuals and makes them unable to develop their aptitudes and their professional skills.
Therefore, the activation of governance in public institutions will be done through the bridge of the post-bureaucratic model which is based on: learning, practice, independence, decentralization, participation, cooperation and finally networks as a way to break away from hierarchical authority and reduce hierarchy through total quality management (TQM) and business process reengineering.
This article is based on the description and analysis of the changes that have affected administrations in recent years, particularly during a pandemic, returning to sociological writings, in particular those concerning management and organization, as well as ‘based on some pioneering experiences in this regard, decoding their codes and identifying the strengths that have made its prosperity.